Online Feedback Form

Please complete this online form if you wish to report a problem you have with your financial institution to MAS. As the financial sector regulator, MAS' role is to ensure that financial institutions conduct their businesses in an appropriate manner and in accordance with the law. We are interested in matters that may raise issues of supervisory concern. These include violations of our rules and regulations, and breaches of other relevant codes of practice and guidelines.

However, MAS is unable to resolve commercial disputes between you and your financial institution or order the financial institution to pay compensation to you. For details on what you can do and who you can turn to for help if you have a problem with a financial product that you have bought or the service standards of a financial institution, please refer to the guide "Resolving a dispute with a financial institution".

This form will take 10 minutes or more to complete.

Fields marked with * are mandatory.

If you are giving additional information on feedback / issues that you had previously lodged, please provide your name in the appropriate fields.

If you wish to select multiple financial institutions, please hold the 'Ctrl' and select.

If you have more than one entry, please state the names separated by ;

Maximum characters : 4000; Characters entered:

Please do not enter any special characters such as #%&'*;<>

If your feedback is more than 4000 characters or it contains special characters, please provide the feedback as an attachment.

Please attach any relevant documents (pdf, jpg, png, word and excel) in the fields below (the combined maximum file size is 8 MB).

If you wish to select multiple option, please hold the 'Ctrl' and select.

If you have provided consent for MAS to forward your feedback to the financial institution, we will ask the financial institution to reply to you within 14 working days, with a copy extended to MAS.

If you do not give your consent, we will not do so. Instead, we will take your feedback into account in our overall supervision of the financial institution.

Please note that while MAS assists in raising consumer feedback and complaints to the respective financial institutions, consumers remain responsible for their statements.